Return & Refund Policy

Effective Date: July 6, 2026

At Elora Canvas, every order is carefully inspected before dispatch. We strive to deliver your artwork in perfect condition. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns only if the product is received in a damaged condition.

To be eligible for a return or replacement:

• You must notify us within 48 hours of delivery.

• You must provide your order number, clear photos, and an unboxing video showing the damaged product and packaging.

• The damage must have occurred during transit or before delivery.

Non-Returnable Items

We do not accept returns or refunds for:

• Change of mind after purchase.

• Incorrect size selected by the customer.

• Color variations due to screen or monitor settings.

• Orders placed by mistake.

• Minor imperfections that do not affect the appearance or functionality of the product.

• Products damaged due to improper handling after delivery.

Refunds & Replacements

Once we verify the damage claim:

• We will either provide a free replacement of the same product or issue a full refund, depending on the situation and product availability.

• Approved refunds will be processed to the original payment method within 5–10 business days.

Damaged Product Claims

To process your claim, please email us with:

• Order Number

• Photos of the damaged product

• Photos of the outer packaging

• Complete unboxing video (from opening the package until the damaged product is visible)

Claims submitted without sufficient proof may not be approved.

Order Cancellation

Orders can be cancelled only before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any questions regarding returns or refunds, please contact our customer support team with your order details. We will be happy to assist you.